Return & Refund Policy

ODSY

At ODSY, we are dedicated to bringing you the best in high-fidelity audio and ensuring your complete satisfaction.

As a small, independent shop, we operate primarily on a Final Sale basis. This approach allows us to maintain competitive pricing and continue offering a meticulously curated selection of premium equipment. Above all, we pride ourselves on exceptional customer service—if you ever have questions or concerns about a purchase, please reach out to Kellen directly!

When We Accept Returns

We will accept returns or exchanges. If you're not satisfied, we will help correct it!

• Manufacturer Defects (DOA): If your equipment arrives non-functional or has a manufacturer defect, please contact us within 30 days of receipt. We will gladly exchange the defective unit for a brand-new replacement so you don’t have to wait for a factory repair.   
• Fulfillment Errors: On the rare occasion that we ship you the incorrect item, let us know immediately. We will arrange the return of the wrong item and promptly ship you the correct one.   
• Special Circumstances: We know that life happens. If you run into a unique issue not covered here, please reach out to Kellen. He reviews these on a case-by-case basis and will do his absolute best to make things right.  

Preorders & High-Value Purchases

All deposits and full payments made on preorder items or out-of-stock items are non-refundable. Because these products are custom-ordered or specifically allocated for you, we cannot cancel or refund these orders due to a change of mind.

Exceptions: At our sole discretion, we may occasionally allow the amount paid to be applied as store credit toward a different in-stock item. This is evaluated on a strict case-by-case basis and is not guaranteed.

Promotional Free Gifts

Items received for free as part of a promotional incentive are not eligible for return, refund, or exchange. If you receive a gift you don't need, we encourage you to pass it on.

Return Condition Requirements

To qualify for any approved return or exchange, your item must be in pristine condition.

We cannot accept returns for:

• Opened items (unless verified as DOA/Defective) 
• Items showing any signs of use, wear, or physical damage 
• Items missing their original packaging, inserts, cables, or manuals, no exceptions!

Store Credit Terms

If your return is approved for store credit, you will receive credit for the full purchase price of the item, excluding any original shipping costs.

• Store credit is valid for one year from the date of issue. 
• It can be applied toward any future purchase at ODSY.

How to Start a Return

To initiate a return or exchange under the conditions above, please contact us within 30 days of receiving your order:

• Email: support@shopodsy.com 
• Phone: 1 (888) 397 4108

We will provide you with step-by-step instructions, including how to safely pack the item and any necessary return shipping labels.

Thank you for your understanding, support, and for choosing ODSY!