Refund policy

At ODSY, we are dedicated to bringing you the best in high-fidelity audio and ensuring your complete satisfaction.

As a small, independent shop, we want you to buy with confidence. Most items can be returned within 30 days of delivery, for any reason. Above all, we pride ourselves on exceptional customer service. If you ever have questions or concerns about a purchase, please reach out to Kellen directly!

When We Accept Returns

You can return most items within 30 days of delivery, for any reason. Returns are refunded as store credit (see Store Credit Terms below). A 20% restocking fee applies to items that have been opened. Special orders can't be returned (see Special Orders below).

Manufacturer Defects (DOA): If your equipment arrives non-functional or has a manufacturer defect, please contact us within 30 days of receipt. We will gladly exchange the defective unit for a brand-new replacement so you don't have to wait for a factory repair. This applies to every item, including special orders, and no restocking fee applies.

Fulfillment Errors: On the rare occasion that we ship you the incorrect item, let us know immediately. We will arrange the return of the wrong item and promptly ship you the correct one.

Special Circumstances: We know that life happens. If you run into a unique issue not covered here, please reach out to Kellen. He reviews these on a case-by-case basis and will do his absolute best to make things right.

Special Orders

Preorders, out-of-stock items, and products built to order or ordered in for you are special orders. All deposits and full payments made on special orders are non-refundable. Because these products are custom-ordered or specifically allocated for you, we cannot cancel, return or refund these orders, and they are not eligible for store credit. Defective units are still replaced as described above.

Promotional Free Gifts

Items received for free as part of a promotional incentive are not eligible for return, refund, or exchange. If you receive a gift you don't need, we encourage you to pass it on.

Return Condition Requirements

To qualify for a return or exchange, your item must be complete and undamaged.

Opened items are accepted, less a 20% restocking fee.

We cannot accept returns for:

• Items showing any signs of use, wear, or physical damage
• Items missing their original packaging, inserts, cables, or manuals, no exceptions.

Store Credit Terms

• When your return is approved, you will receive store credit for the full purchase price of the item, less any restocking fee, and excluding any original shipping costs.
• Store credit is valid for one year from the date of issue.
• It can be applied toward any future purchase at ODSY.

How to Start a Return

To initiate a return or exchange, please contact us within 30 days of receiving your order:

Kellen
Email: support@shopodsy.com
Phone: 270-256-8320

We will provide you with step-by-step instructions, including how to safely pack the item. Return shipping is paid by you, unless the item arrived defective or we sent the wrong item; in those cases we provide the return shipping label.

Thank you for your understanding, support, and for choosing ODSY!